Frequently asked questions
Do I have to be logged in?
It is necessary only if you want to order products.
Is there a mobile app?
No, our website is compatible with mobile devices (smartphones and digital tablets)
Is your website multilingual?
Yes, you can choose different languages by clicking the flag on the top right of your screen.
Please note that content may vary depending on the language chosen.
What are the different shipping methods and the prices and periods of delivery?
In which countries can my delivery be shipped?
How can I track my delivery?
Return, exchange and refund
I would like to return my whole delivery or just a part.
How much time does it take for my delivery to be refunded?
Why are my shipping cost not refunded?
What are the different payment methods?
I would like to learn more about the safety of the payment.
How do I use my promo code?